You’re a product manager.  When people talk about “social media,” you feel tuned in.  You have 150 or 200 people on Facebook, and you see people playing the latest Zynga games and telling you all sorts of things that usually don’t pertain to you.  Maybe you subscribe to Pete Cashmore’s Mashable to keep up with the “Web 2.0″ world.

You’ve heard of Google+.  You’ve even got a Twitter account, and perhaps you follow 30 or 40 people — a few celebrities, a few colleagues you know in town, maybe another product manager or two, and a couple of college friends.  When you see a product manager with a rock star Twitter presence, you don’t really get it — in fact, you may think they’re wasting their time on Twitter, a cespool of unimportant celebrity worship.

I’m here to tell you just how wrong you are.

Let’s consider the ways you can take advantage of the opportunities social media provides you to impact the performance of your product:

  • Product Research: Are you using canned searches of Twitter for topics related to the problem you’re solving with the product you manage?  Are you a member of relevant groups on LinkedIn, and following relevant LinkedIn questions?  What about related topics on Quora?  Don’t you want to know the challenges being experienced by people in your space?
  • Product Marketing: Does your company have a presence?  Does your company engage the community about your product, and the problems it helps solve?  Do you hear about any responses that come in from your company’s social media accounts?  If not, you’ve got some work to do!
  • Agile product professionals, take note!  One big challenge in the agile community is that product managers are asked to serve as product owners, forcing them to spend more time in the scrum room and less time with customers.  Turn the tables!  Use some of that idle time in the scrum room to catch up on your clients and prospects!  Engage them online.  Challenge yourself to setup a site visit with someone you’ve never met, by approaching them the right way on Twitter.  It can be done!
  • Product executives, are your product managers engaging the market through social media avenues?  Why not?

Take the time to consider how spending some time on social media can pay off with deeper insight into your target market.   Go get yourself some Klout!

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Let me begin by saying: I’m seeking contrary opinions.

I’m synthesizing my perceptions of the social media scene in Atlanta, Georgia as it compares to the scene in the city I relocated from, Austin, Texas.  Both cities consider themselves social media “capitals,” but they are very different from each other.  Having lived in both and participated in the Austin scene, I want to paint an early picture of how I see Atlanta’s scene and see if it resonates with others.

Atlanta’s scene seems less populated with casual social media users, and is more occupied by the professional media/marketing/PR crowd, than I experienced in Austin.  This is not bad in and of itself, but it does represent a great opportunity to build stronger connections within the community in the Atlanta area.

First of all, the cities are vastly different.  Austin is a city of semiconductors, internet startups and recent graduates of the University of Texas. Oh, and Dell.  Metro Atlanta is 4 times larger than the Austin area, and it’s dominated by Fortune 500 companies which drown out its surprisingly large internet startup scene.  Several universities in and around the area contribute to its technology talent pool.  But it is primarily a large-company city.

These cultural differences contribute to the social media climate.  In Austin, social media events are dominated by startups, casual social media users, people seeking work at startups, college graduates, and a few representatives of larger organizations.  In Atlanta, in my admittedly limited experience thus far, the scene is more strongly dominated by representatives of the Fortune 500 companies and marketing firms serving them, as well as students seeking to work in the marketing/PR/social media space within large companies.  Some startup folks participate, but others gravitate toward startup-specific events (such as SUDS).

Due to the composition of the people involved in social media, social media events in both cities have a different feel.  In Atlanta, they revolve around seminars on how to apply social media techniques to messaging efforts in the enterprise.  In Austin, at events like BASHH and Austin Tech Happy Hour, it’s about small startups finding relationships to support and expand their business.  Thus Austin’s events tend to be a bit more open and welcoming, where Atlanta’s feel a little more like a convention.  The Social Media Day had a surprising number of people from local radio and TV stations and locally-headquartered national news organizations.  Heavy emphasis on the “media.”

To me, social media is more about the “social” than the “media.”  The recent Social Media Day event in Atlanta, sponsored by a local media outlet, was the first time I had people look at me strangely when they realized my “day job” is not media-related.  They wondered why I was there!  I wondered why others weren’t, though I realized: there aren’t many non-”insider” social media events in Atlanta to help build that feeling of community.

This was one of the major reasons for putting on the inaugural Atlanta BASHH, and why I already look forward to the next. BASHH is an event strongly oriented towards crossing boundaries, mixing groups, and involving casual social media users.  The breadth of people that attended was phenomenal.  Helping people understand viscerally the benefits they can obtain by participating seems much more rewarding on the interpersonal level than showing Powerpoint slides about how to use Twitter better.  I had no strange looks when I volunteered I don’t work in media at BASHH.

Is this contrast I’m painting due to the nature of the companies and opportunities present in the two markets I’m comparing?  Am I unfairly characterizing the scene in Atlanta (or the scene in Austin)?  Tell me in the comments!

 

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So why would I take the time to move a blog from WordPress.com to my own domain?

Ultimately, it came down to learning about WordPress unconfined by the limitations of a WordPress.com blog.  I wanted to improve the presentation with a fresh new template, better focus on my career direction and challenge myself to write more frequently.  Most everything we encounter from day to day is a product of someone’s work–I frequently examine things from the perspective of product management when considering what problems it solves and how well, and the perspective of marketing when considering how awareness is delivered to its target audience.  My background includes quality assurance, and I certainly look at products in terms of how well they meet their goals (validation) and objectives (verification) so I occasionally include observations about that as well.

As I contemplate 2010, I realize that I enjoy writing, and I want to experiment with what moves my (small) audience and what does not.  I want to interact with fellow bloggers a bit more.  I have a few ideas for things I’d like to accomplish with my writing in the future, and I believe this can be a beginning and a platform with which to explore.

Comments?  Questions?  Complaints?

Please ignore this token: NXK36VHMX2TP

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